is when the entire organization is designed for and

operates on behalf of the
patients whom it serves.

How patient-centered are you?

  • • How much time do you spend listening to patients?
  • • Do you tell patients the full range of treatment options?
  • • Do you tell patients the costs of the treatment options?
  • • How do you let patients participate in
       making decisions about their treatment?
  • • How do you address unmet patient needs?
  • • Do you measure and analyze patient outcomes?
  • • What is your mechanism to follow-up with
       patients after they leave your healthcare setting?

  • • Do you have simple metrics to evaluate your
       progress on becoming more patient centered?
  • • What are you doing to reward patient centeredness?
  • • What are you doing to engage individuals who
       are NOT patients and who want help to remain healthy?

Governments all around the world are requesting measures of comparative effectiveness as a means of valuing how to justify payments for new treatments. As prices for treatments and services have risen rapidly, patients are demanding an active voice in deciding what is the best treatment option for their health problems.