Since 1987 Health Outcomes Group has been a leader in establishing the methodology for translating and linguistically validating Patient Reported Outcomes instruments (PROs). We created the first Standard Operating Procedures for translation and linguistic validation of health related quality of life instruments in 1992 and these standards are the foundation of the ISPOR Guidelines that are the industry’s quality standard today. David Himmelberger, CEO of Health Outcomes Group, was a member of the ISPOR Task Force that created those SOP’s - the Principles of Good Practice for the Translation and Cultural Adaptation Process for Patient-Reported Outcomes (PRO) Measures in 2005.
Effective communication begins by understanding the background, culture and educational level of your audience. We avoid DOC talk used by physicians and draw upon the natural language with simple terms that the audience understands in the same manner you intended.
It is not sufficient to communicate concepts that are conceptually equivalent. Equivalent experiences must yield equivalent data in every language translated. This an essential requirement in order to pool data from multinational clinical trials for a single statistical analysis.
The linguistic
validation replicates the setting in which the instrument
is intended to be used. Our linguists are more than
translators, they are experienced in a range of qualitative
techniques, including conducting personal interviews
and focus groups in a culturally sensitive manner.
We
use accepted methods and provide
certification of translations that guarantees a level of quality
that meets and exceeds the standards
required by FDA, EMA and other international regulatory
agencies.
We insure that the data collected
from different countries by patients speaking different
languages are linguistically equivalent and can be
combined
for a pooled statistical analysis.
Health Outcomes Group works to the standards of the ISO 17100 Standard (replaces EN 15038) for quality assurance. Published by the European Committee for Standardization, ISO 170100 provides standards for measuring the quality of translation services, and also defines requirements for service delivery, quality control and creates a framework for customer interaction.
Our attitude toward
operational excellence is that quality is a continuous
effort that permeates every action by each employee for every
activity. We are members of the American Translators Association, the Northern California Translators Association and collaborate with many other international translation societies.
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